Tuesday, 17 November 2009

0911.16 CUSTOMER SERVICE

I was contacted today by Whitley Hall Hotel via Twitter. They were responding to a tweet I posted last week regarding the lack of cycle provision...

'Arrived at Whitley Hall Hotel. Cycle provision is none existant.' 9:25 AM Nov 11th

I've never before experienced such aggressive customer service, to actually seek out complaints and deal with them is completely new to me.

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