Tuesday, 17 November 2009

0911.16 CUSTOMER SERVICE

I was contacted today by Whitley Hall Hotel via Twitter. They were responding to a tweet I posted last week regarding the lack of cycle provision...

'Arrived at Whitley Hall Hotel. Cycle provision is none existant.' 9:25 AM Nov 11th

I've never before experienced such aggressive customer service, to actually seek out complaints and deal with them is completely new to me.

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𝖂𝖊𝖑𝖈𝖔𝖒𝖊, 𝖙𝖗𝖆𝖛𝖊𝖑𝖑𝖊𝖗.

ʟᴇᴀᴠᴇ ᴀ ᴛʜᴏᴜɢʜᴛ, ꜱʜᴀʀᴇ ᴀ ᴛᴀʟᴇ, ᴏʀ ᴊᴏɪɴ ᴛʜᴇ ᴅɪꜱᴄᴜꜱꜱɪᴏɴ. ʟɪᴠᴇʟʏ ʙᴜᴛ ʀᴇꜱᴘᴇᴄᴛꜰᴜʟ ᴅᴇʙᴀᴛᴇ ɪꜱ ᴀʟᴡᴀʏꜱ ᴡᴇʟᴄᴏᴍᴇ ɪɴ ᴛʜɪꜱ ʜᴀʟʟ — ᴛʜᴇ ɢᴏᴅꜱ ᴛʜᴇᴍꜱᴇʟᴠᴇꜱ ᴇɴᴊᴏʏ ᴀ ɢᴏᴏᴅ ꜱᴛᴏʀʏ ᴀɴᴅ ᴀ ꜱʜᴀʀᴘ ᴍɪɴᴅ.

ʙᴜᴛ ᴍɪɴᴅ ʏᴏᴜʀ ᴍᴀɴɴᴇʀꜱ: ᴀʙᴜꜱᴇ, ʀᴜᴅᴇɴᴇꜱꜱ, ᴀɴᴅ ꜱᴘᴀᴍ ᴡɪʟʟ ʙᴇ ꜱᴡɪꜰᴛʟʏ ᴄᴀꜱᴛ ᴏᴜᴛ ɪɴᴛᴏ ᴛʜᴇ ᴄᴏʟᴅ, ᴡʜᴇʀᴇ ᴇᴠᴇɴ ᴛʜᴇ ʀᴀᴠᴇɴꜱ ᴡɪʟʟ ɪɢɴᴏʀᴇ ᴛʜᴇᴍ.

ɪꜰ ʏᴏᴜ ᴅᴏɴ’ᴛ ᴡɪꜱʜ ᴛᴏ ᴄᴏᴍᴍᴇɴᴛ, ᴀ ꜱɪᴍᴘʟᴇ ᴇᴍᴏᴊɪ ᴡɪʟʟ ᴅᴏ — ᴇᴠᴇɴ ᴀ ꜱɪʟᴇɴᴛ ɴᴏᴅ ꜰʀᴏᴍ ᴛʜᴇ ʙᴇɴᴄʜᴇꜱ ɪꜱ ᴀᴘᴘʀᴇᴄɪᴀᴛᴇᴅ.

ɴᴏᴡ, ᴡᴀʀᴍ ʏᴏᴜʀꜱᴇʟꜰ ʙʏ ᴛʜᴇ ꜰɪʀᴇ ᴀɴᴅ ꜱᴘᴇᴀᴋ ɪꜰ ʏᴏᴜ ᴡɪꜱʜ.