Wednesday, 21 September 2016

1609.21 PLUMGATE

Don't worry, whist this is a blog post about plums, it's not the plums you might be thinking of. These plums are mine but they are ones I purchased in our local Tesco store. 

I bought them the other day whilst shopping because they were £1. When I got home I noticed a discrepancy with the receipt. 

I'd been charged £1.50! Whist I was a little peeved about this it wasn't a massive deal, after all it was only 50p (I know that's a 50% overcharge but it's not a huge amount). I was still annoyed enough to fire off a tweet in Tescos direction. Along with the photo as evidence. 

They were very quick to respond and without quibble or question offered me double the difference (via a money card).

Tescos online customer service team, I have to say, have got it nailed. Fast, polite and not afraid to add a little personality either. Well done them! 

All I was really after was an apology and perhaps fixing the pricing issue so it didn't happen to anyone else. This morning I received my refund+ through the post.

Now what to spend my windfall on? A packet of ham? More plums? 

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